SHIPPING & DELIVERY POLICY

Effective Date: 27 August 2026
Store: Gstock Store
Website: https://gstock.store/

Thank you for shopping with Gstock Store. We are committed to processing and delivering your orders safely, efficiently and conveniently.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are processed after successful payment confirmation.

We typically process orders within 1–3 business days. Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing times may occasionally take longer during:

• Public holidays;

• Sales and promotional periods;

• High-demand periods;

• Unexpected operational disruptions; or

• Circumstances beyond our reasonable control.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. DELIVERY LOCATIONS

Gstock Store currently offers delivery within Nigeria.

We deliver to supported locations across Nigeria through available courier and logistics partners.

Delivery availability may vary depending on your location, accessibility and the courier services available in your area.

If delivery to your location is unavailable, we will contact you using the details provided when placing your order.

3. DELIVERY TIMES

Estimated delivery times depend on your location and the courier service used.

As a general guide:

• Uyo and nearby locations: approximately 1–3 business days

• Major cities in Nigeria: approximately 2–5 business days

• Other locations: approximately 3–7 business days

These are estimates and are not guaranteed delivery dates.

Delivery may take longer in remote locations, during public holidays, periods of high demand, adverse weather, transportation disruptions or other circumstances outside our control.

4. SHIPPING FEES

Delivery charges are calculated based on factors such as:

• Delivery location;

• Package size and weight;

• Number of items ordered; and

• Courier or logistics service used.

Where applicable, the delivery fee will be displayed during checkout before you complete your purchase.

Unless otherwise stated, the customer is responsible for applicable delivery charges.

5. ORDER TRACKING

Where a tracking service is available, we may provide you with tracking information after your order has been dispatched.

Customers should use the tracking information provided to monitor the progress of their delivery.

Please note that tracking information is provided by the relevant courier or logistics provider and may take some time to update.

6. DELIVERY ADDRESS

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

• Full name;

• Active telephone number;

• Email address where required;

• Complete delivery address;

• City or town; and

• Any useful directions or landmarks.

Gstock Store will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

7. FAILED DELIVERY ATTEMPTS

Our delivery partner may contact you by telephone or other available means to arrange delivery.

If you are unavailable to receive your order, the courier may make another delivery attempt or arrange an alternative collection or delivery method.

Where additional delivery attempts are required because the customer was unavailable or provided incorrect delivery information, additional charges may apply.

8. RECEIVING YOUR ORDER

When receiving your package, we recommend checking the package and products as soon as reasonably possible.

If the package appears seriously damaged, opened or tampered with, please notify the delivery personnel where possible and contact Gstock Store promptly.

If you receive:

• The wrong product;

• A missing item;

• A damaged product; or

• A product with an apparent manufacturing defect,

please contact us as soon as possible with your order number and relevant photographs or videos so that we can investigate the issue.

9. LOST OR DELAYED ORDERS

Although we work with reliable delivery partners, unforeseen delivery problems may occasionally occur.

If your order appears to be significantly delayed or lost, please contact us so that we can investigate the shipment with the relevant courier.

We will make reasonable efforts to assist in locating delayed or missing packages.

Where an order is confirmed as lost and a refund or replacement is appropriate under our policies and applicable law, we will provide the applicable remedy.

10. DELIVERY DELAYS BEYOND OUR CONTROL

Gstock Store is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather;

• Flooding;

• Road closures;

• Traffic disruptions;

• Public holidays;

• Courier operational issues;

• Security restrictions;

• Government restrictions;

• Natural disasters;

• Strikes;

• Internet or technical failures; or

• Other unforeseen events.

However, we will make reasonable efforts to communicate significant delays and assist customers where possible.

11. MULTIPLE ITEMS IN ONE ORDER

Where an order contains multiple products, we generally aim to ship the items together.

However, we may send products separately where necessary due to product availability, packaging requirements, warehouse arrangements or logistics considerations.

You will not be charged an additional delivery fee for separate shipments unless this has been expressly communicated and agreed.

12. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS

If an item is identified as a pre-order or has a special delivery timeframe, the estimated dispatch date will be communicated on the relevant product page or during the ordering process.

Where an item becomes unavailable after an order has been placed, we will contact the customer regarding available options, which may include waiting for restocking, selecting an alternative product or receiving an applicable refund.

13. DELIVERY CONFIRMATION

An order may be considered delivered when the courier confirms successful delivery to the address or recipient details supplied with the order.

Customers should ensure that someone authorized to receive the package is available at the specified delivery location.

14. INTERNATIONAL SHIPPING

At this time, Gstock Store primarily offers delivery within Nigeria.

If international shipping becomes available, applicable delivery charges, customs duties, import taxes and other fees will be communicated before or during checkout where possible.

Unless otherwise stated, customers receiving international shipments may be responsible for applicable customs duties, taxes and import charges imposed by the destination country.

15. SHIPPING PARTNERS

We may use third-party courier and logistics companies to fulfil deliveries.

Once an order has been handed over to a courier, certain aspects of delivery are subject to the courier's operating procedures, schedules and service conditions.

We will nevertheless make reasonable efforts to assist customers with delivery-related enquiries and issues.

16. CONTACT US

If you have questions about your order, delivery status or this Shipping & Delivery Policy, please contact us:

Gstock Store
Website: https://gstock.store/
Email: gstock.ng@gmail.com
Phone/WhatsApp: +2349064137969
Business Address: 72 Osongama Road, Osongama Estate

When contacting us about an existing order, please provide your order number and the name used when placing the order.

17. POLICY UPDATES

Gstock Store reserves the right to update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery partners, service areas or applicable requirements.

Any updated version will be published on this page with a revised effective date.

Last Updated: 27 August 2026